Hi everyone. Jonathan Agner here, Director of Education at J.G. Wentworth, guest blogging for Mr. Wentworth.
Director of Education is a big title, but to me, it comes down to one word. Culture. A big part of my job is to work with new recruits and get them up to speed on the culture here at J.G. Wentworth. In doing this I try to get across the concept of empathy. Most often people call us because they are facing a big challenge financially. And let’s face it, you need to be empathetic with their situation if you are going to be helpful. That’s the first step, and if you can’t bridge that gap, the customer is going to feel it, and at the end of the day, nobody is going to be happy.
As an adjunct to my duties in education, I work on recruiting. That’s another important job. Of course I’m looking for that one important quality, the ability to empathize, but I’m also looking for someone who can understand structured settlements and annuities. They’re complex, and it takes someone with strong analytical skills to get comfortable with the fundamental concepts of structured settlement funding.
I love my job. At J.G. Wentworth, we know that in terms of the market for buying structured settlement and annuity payments, we’ve only just scratched the surface. There’s a big market out there and lots of folks need help. And I’m putting together a team of account reps who can help them meet the financial challenges they face.